Terms and Conditions

1. Introduction & General Statement

These terms of service exist to further clarify details about the Andertons Download Store in order to protect both “you”, the consumer of the service, and “us” (Andertons Music Co.) the provider of the service.

By purchasing from or continuing to browse the Andertons Downloads website you are agreeing in full to these terms, so please read them carefully before proceeding.


2. About Andertons Download Store

Andertons Download Store is a trading name of Andertons Music Co. The website sells downloadable digital products only. The products are a range of Andertons IP and 3rd party IP. In some instances, the purchase of a 3rd party product licence key will require you to download the product from an external website.


3. Website Disclaimer

It is our aim to keep all information on this website correct, however we do not warrant the accuracy and completeness of the material on this website. We reserve the right to make changes to the material on this website or to products and prices described in the site, at any time without notice. The material on this website may be out of date, and we make no commitment to update such material.


4. Intellectual Property & Copyright Infringement Policy

All Andertons digital download products are owned by Andertons Music Co and are protected under copyright law. By purchasing an Andertons product from Andertons Download Store, you are being granted a perpetual licence for personal, non-commercial use of that product. Any downloads must not be copied other than for use on your own personal devices and any unlawful copying, distributing or editing of any downloads from the site is forbidden. Andertons Music Company retains the right to revoke your account if you are found to have had any part in any of the above malpractices.

5. Complaints Policy

Andertons takes complaints seriously and aims to act on and resolve any complaints received in a discrete and timely manner. If you have a complaint, please raise it using our Downloads Store contact form.

6. Indemnification

You agree to indemnify and hold Andertons harmless from and against all damages, losses, and expenses of any kind including reasonable legal fees and costs related to your use of the Andertons Downloads Store products, or your violation of any law or the rights of a third party through using the products. It is your responsibility to ensure the compatibility of products prior to purchasing, downloading and installing.

7. Andertons.co.uk Loyalty Points

Andertons.co.uk and andertonsdownloads.com are two separate domains and are not linked. Loyalty points will not be added to your Andertons.co.uk account with purchases on the Andertons Downloads Store.

8. Delivery of goods

All download products are delivered via a download link in your Download Store account and via email. 3rd party downloads may require you to visit an external link in order to download your purchase. Licence keys will be delivered via email. Please allow up to 15 minutes for your download to arrive.

9. Refunds Policy

Andertons downloadable digital products are non-refundable.

Digital software licenses cannot be refunded once registered/ license key applied.

If you are unsure as to the compatibility of the product, please refer to the manufacturer specifications for your device.

10. Changes & Amendments

We shall have the right, at our sole discretion, to modify, add, or remove any terms or conditions from these Terms of Service without notice or liability to you.
Any changes to these Terms shall be effective immediately following the posting of such changes. Your continued use of the website shall constitute your acceptance of all such changes.

We will endeavour to notify users of the service, by email, of any changes to these terms and conditions that we believe will have a significant, material impact to you, the end user.

11. Contact Details

Andertons Music Co.
58 & 59 Woodbridge Road,
Guildford, Surrey
GU1 4RF, United Kingdom
VAT Number: 211 457 986

Online contact form