Privacy Policy

Andertons Music Co. is committed to preserving the privacy of our users through responsible and minimal collection & use of personal data (or PII - personally identifiable information) and anonymised user data. We use this data to facilitate and improve the core Andertons Download Store service.

We pledge to keep your information safe, process it securely, use it only for the purposes stated, always for the good of you, the end user, and never to sell it to third parties.

For your protection, we're registered under the Data Protection Act 1998 and have given all appropriate notifications to the Information Commissioner.

Andertons Music Co. is the controller of your personal information for the Andertons Download Store. We additionally use third-party data processors, the details of whom are provided below.

This privacy policy outlines in detail how Andertons Download Store uses data, where data is processed and stored, and by whom, and how we use features such as cookies to enhance the experience for end users.


Data Protection

Secure processing of data

All communications from Andertons Download Store that involve transmission of information (including PII and payment information) between your browser and servers owned or provisioned by Andertons Music Co. are done over https (SSL) connections. https is a secure connection protocol, widely used on the internet to transmit encrypted information between computers.

To verify that your connection is secure at all times, you must look for the padlock symbol in your web browser, and you must not submit any personal information if your browser. For further information on the veracity and cryptographic strength of our SSL certificate, you can inspect the certificate details using your web browser.

How we use your personal information

When you sign up for an Andertons Download Store account, you are giving Andertons Music Co. personal data including your name, email address, and contact details.

The purpose of processing and retaining personal information is to enable us to identify Andertons Download Store customers ongoing as individuals and to enable us to communicate with customers about the Andertons Download Store offering, primary via email.

The details provided are processed by a small number of third party providers, and stored on servers which are owned, managed or provisioned by Andertons Music Co. and our trusted third party technology providers.

Andertons will retain personal information for the purposes of providing the Andertons Download Store service. If, at any time, you wish for your personal information to be erased from Andertons' systems, please see the Right To Be Forgotten section below.

Email communications

When you opt in to email marketing communications from Andertons Download Store, we may email you for the purpose of marketing Andertons' brand and services including Andertons Download Store, Andertons Extra and the online retail store.

If you do not opt in to email marketing, we will still send you communications necessary for the provision of the Andertons Download Store products.

How we use anonymous user data
By using the website, you are inherently providing anonymous user data to Andertons Music Co. which may be analysed, solely, by a small number of employees of Andertons Music Co. and our trusted I.T. partners, in order to provide a better experience for all users.

The purpose of collection anonymous user data is to analyse, in aggregate, user behaviour, and ultimately provide the best possible experience for users of the Andertons Download Store.

Users who are not logged-in to Andertons Download Store are not identifiable to Andertons employees or third parties via any of our analysis tools.

For logged in users, we may send an anonymous "user ID" to our third party analytics tool (Google Analytics). This ID does not contain any personally identifiable information that would disclose your identity to Google. It is used to help administrators of Andertons Download Store understand how users use the site across multiple different devices.

Personal Data

Your personal data is stored and processed in servers in the following locations: United States, Countries within the European Economic Area.

Distribution of information

We may share information with governmental agencies or private companies assisting us in fraud prevention or investigation. We may do so only when: (1) permitted or required by law; (2) trying to protect against or prevent actual or potential fraud or unauthorised transactions; or, (3) investigating fraud which has already taken place. We will not provide your information to any other company or organisation for marketing purposes.

Cookies & Device Storage

Andertons Download Store uses cookies and device storage to deliver the best possible experience to our subscribers.

A cookie is a piece of data that is stored on your device in order to remember a piece of information so that when you return to the website at a later time, we can effectively provide an experience which is better for you in a number of ways; typical usages of cookies and device storage include personalisation, security, analysis, and recall of information.

The following headings describe how we use cookies and device storage to provide a better experience for users:

Improving site performance

Your browser allows us to store small amounts of data in a local cache (device storage). We leverage this functionality to provide a faster site experience for you. By storing files and data in your browser cache, you do not have to download them more than once. This reduces your bandwidth consumption, and means that the site loads pages faster.


In order to improve the overall experience for all users and understand user behaviour and website errors, we use a website traffic analysis tool (Google Analytics) which is supported by cookies. These cookies enable the analytics tool to differentiate between different users.

Google Analytics receives no PII and the data we analyse is aggregated and anonymous. 

Cookies set by payment providers

We use third parties to manage the checkout experience on These parties may set cookies on your device as part of the checkout experience (for a number of reasons including fraud prevention) that are not directly within the control of Andertons Music Co. You should refer to the cookie policies for Shopify, GooglePay and Apple Pay for more information on how and why these providers use cookies.

Right To Be Forgotten

Users who provide personal data to Andertons Music Co. also have a “right to be forgotten”; that is the right for all the PII (personally identifiable information) that they have provided to Andertons to be permanently erased from all of Andertons' information systems.

Should you be an existing Andertons Download Store or Andertons retail customer, you can exercise your right to be forgotten at any time.

To request that all your personal data is deleted, click here to contact the Andertons Music Co. customer services team, who will ensure your data is removed from all Andertons systems.

Note: Should you wish to do this, it will result in the deletion of your Download Store account and future access to re-download previously purchased download products.

Leaving This Website

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Having said this, we abide by this privacy policy to the greatest extent we can, and we aim to only link to safe and reputable sites. All external services are governed by their own terms and privacy policies.

Further Privacy Concerns

If you have any questions, concerns, or comments about our privacy policy please contact us via our online form.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.